Support

Fast and Effective Fault Resolution

At Protech, our team of engineers have a vast amount of experience in the support of our Customer's Networks and in this role have provided immediate assistance and resolution of faults as they occur in the Network. In addition to the Maintenance Support that Protech Offers, we are able to assist with fault resolution for Non- Maintenance customers on a per call basis. In this role we have been called upon many times when the current support for the network has been unable to help. With cases ranging from small application latency problems to assisting manufacturers badged Gold Partners to resolve configuration issues, we have always been able to help.

Fully Managed Networks

We offer a full support, fully managing the entire network remotely we can see quickly if there is a fault often before it even becomes apparent  at site. We work alongside you, giving you the setup that suits you. We then support that Network ensuring that you get the lowest downtime possible. Our engineers work around the clock ensuring that we get great customer satisfation by making sure we can keep your business running smoothly and resolve any queeries you may have about the Network.
© Copyright 2010 ProtechCommunications Ltd 2010

Peace of Mind for your Business

With the reliance that modern businesses have on their communications networks, it is

critical that any failures or faults are dealt with promptly and efficiently.

 Any network outage can potentially cost millions of pounds in lost business and for this reason there is a great reliance on the skills and prompt reaction by the Network Support Company. At Protech Communications we have built a reputation on our Engineering Skill and Experience. This has been the telling factor time and again in the fast resolution of faults on our Customer's networks and gained us a reputation that we are justly proud of. We have a number of support options tailored to each individual business with guaranteed SLA's to suit the response that you need. We can arrange for an Engineer and replacement hardware where needed, to attend to the reported fault and get your business back on line no matter where you are in the world.
© Copyright 2010 ProtechCommunications Ltd 2010

Support

Fast and Effective Fault

Resolution

At Protech, our team of engineers have a vast amount of experience in the support of our Customer's Networks and in this role have provided immediate assistance and resolution of faults as they occur in the Network. In addition to the Maintenance Support that Protech Offers, we are able to assist with fault resolution for Non- Maintenance customers on a per call basis. In this role we have been called upon many times when the current support for the network has been unable to help. With cases ranging from small application latency problems to assisting manufacturers badged Gold Partners to resolve configuration issues, we have always been able to help.

Fully Managed Networks

We offer a full support, fully managing the entire network remotely we can see quickly if there is a fault often before it even becomes apparent  at site. We work alongside you, giving you the setup that suits you. We then support that Network ensuring that you get the lowest downtime possible. Our engineers work around the clock ensuring that we get great customer satisfation by making sure we can keep your business running smoothly and resolve any queeries you may have about the Network.

Peace of Mind for your Business

With the reliance that modern businesses have on their

communications networks, it is critical that any failures or

faults are dealt with promptly and efficiently.

 Any network outage can potentially cost millions of pounds in lost business and for this reason there is a great reliance on the skills and prompt reaction by the Network Support Company. At Protech Communications we have built a reputation on our Engineering Skill and Experience. This has been the telling factor time and again in the fast resolution of faults on our Customer's networks and gained us a reputation that we are justly proud of. We have a number of support options tailored to each individual business with guaranteed SLA's to suit the response that you need. We can arrange for an Engineer and replacement hardware where needed, to attend to the reported fault and get your business back on line no matter where you are in the world.
© Copyright 2010 ProtechCommunications Ltd 2010